Anna L. Carson

(830) 214-5913

  carson.bespoke@gmail.com

Education

American University, 2011-2012

Graduate Study in History

Bachelor of Arts, May 2009

Major in English, Minor in History

Texas State University, San Marcos, Texas

Summa Cum Laude

Outstanding Liberal Arts Student, 2007

Dean's List, Spring 07-Spring 09

Golden Key International Honour Society

Skills

Experience in Microsoft and Macintosh office workgroups

Familiar with MS Office 2007, 2010, QuickBooks, Open Office

Software knowledge includes Oracle, SAP front end systems, Salesforce

E-verify, HR paperwork processing, and payroll experience

Proven ability to work on a deadline and complete simultaneous projects

Consistent record of excellent customer service

Strong data entry, analysis, record keeping, and research experience

Record handling and document management, including confidential documents

Experience – Post-College

Rocket Learning, LLC, Oct 2012-April 2013

Data retrieval, entry, and analysis over multiple database systems

Physical and digital record management

HR, payroll, invoicing, and office management responsibilities

Supporting field staff and programs while meeting all operations objectives

RGIS, Inc, Sept-Oct 2012

Inventory auditing for a wide variety of clients

Maintaining high levels of accuracy while reducing work time

Equipment handling and upkeep

Client and customer interfacing

teleNetwork, Inc, July 10-April 11

Technical support and customer support and service

Managing, maintaining, and updating customer records

Advanced and remote computer troubleshooting

Documentation of solutions and procedures

Adecco USA, on assignment for HD Supply, June 09-April 10

Customer service

Data entry, troubleshooting, multi-line phone systems

Workgroup system navigation

Assisted on special projects relating to logistics and supply research

Employee of the Month, Jan 2010

Certificate of Recognition, Oct 2009, awarded for 97% schedule adherence

Experience – College

Colloquium Bookstore, seasonal (recurring), 08-09

Customer service

Cash handling

Inventory management

Delivered customer satisfaction in fast-paced retail environment

Alvin Ord’s Sandwich Shop, Aug 07-Aug 08

Register management

Delivery dispatch

Stock keeping, inventory management, and troubleshooting

Facilitated smooth operation during rush periods

Copy Editor, The University Star, 2007

Editing, fact-checking, and creating content in real time

Working to a nightly deadline with no advance time

Writing and editing to a set form and style

Worth Bindery, 2006

Data entry and record keeping, including QuickBooks use

Order filling and processing

Goldstamping and bindery operations

Introduced more efficient operation system, cutting costs

Stage Manager, San Antonio Lyric Opera, Cindarella (Rossini), Jan 2005

Personnel and time management

Responsible for the house and properties

Liaison between cast, crew, direction, and house management